Privacy Policy for LetsGoLang

1. Introduction

Welcome to LetsGoLang, an English language school based in Italy. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle your information when you visit our website, enquire about or enroll in our courses, and outlines your privacy rights and how applicable law protects you.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you in connection with our language courses and services, including when you browse our site, request information, or study with us. These data categories may include, for example:

• Identity Data for Language Learning Services: Includes first name, last name, user ID or similar identifier, and, where relevant, date of birth for enrolment purposes.
• Contact Data for Communication and Support: Includes email address, telephone numbers, and preferred method of contact for course information and support.
• Technical Data from Your Use of Our Website: Includes internet protocol (IP) address, browser type and version, time zone setting and location, device identifiers, and operating system and platform used to access our website or student portal.
• Usage Data About How You Use LetsGoLang: Includes information about how you use our website, online placement tests, learning platform, and related services.

3. How We Use Your Data

We will only use your personal data when the law allows us to and only for clearly defined educational and administrative purposes. Most commonly, we use your personal data in the following circumstances:

• To provide, personalise, and manage your English courses and related services.
• To manage your enquiries, bookings, student account, and enrolment records.
• To contact you regarding course updates, timetable changes, administrative notices, and information about the functionalities of our website and online learning tools.

4. Data Security and Confidentiality

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention and Storage Periods

We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting, or reporting obligations in Italy and the European Union, and to resolve potential disputes related to your studies with us.

6. Contacting LetsGoLang

If you have any questions about this Privacy Policy or how LetsGoLang processes your personal data, please contact us using the details below: